No items in cart

Gamers Repair Logo

xbox one with controller

Xbox ONE Troubleshooting

Troubleshooting Some Common Xbox ONE Problems

On this page you will find several common problems.  Each problem is accompanied by a brief explanation of the problem followed by troubleshooting steps--the same used by our expert technicians!  We recommend using this troubleshooting hierarchy to help narrow out simple solutions BEFORE purchasing one of our repair services.

 

Popular Symptoms

 **All of the following scenarios we have experienced first hand, and we have posted the troubleshooting steps we took to find a solution.

Want us to handle the troubleshooting and hand you a repair estimate?
Our Xbox ONE General Hardware Repair Service is the best solution for you.
Disc Read Error

My Xbox ONE Will Not Read Discs!

Troubleshooting problems with the internal blu-ray disc drive.
If you insert a disc into your Xbox ONE console and it does not recognize it; it gives you an error, or displays the "insert disc" message, your console could have an internal hardware problem. Check our Xbox ONE Disc Drive Troubleshooting Guide for help on finding a possible solution.
Xbox ONE Disc Drive Help

Jammed Discs

My Xbox ONE Will Not Eject/Accept Discs!

Troubleshooting problems with the internal blu-ray disc drive.
If you push the eject button on your Xbox ONE console but it does not eject the disc; you insert a disc and it will not pull it in, OR it makes abnormal noises such as "grinding," your console may have a problem with it's internal disc drive. No worries! You can safely retrieve the disc before any repair is done. See our Xbox ONE Manual Eject Disc How-to Guide for help!
Xbox ONE Manual Eject Guide

System Error

My Xbox ONE has a System Error

Troubleshooting a system error on your Xbox ONE.
If you power your Xbox ONE on, and it displays a System Error on the screen it could have a problem with the firmware, or possibly have an internal hardware problem.
Xbox ONE System Error Help

No Video Output

My Xbox ONE Has No Video Output

Troubleshooting a display problem on your Xbox ONE.
If you power on your Xbox ONE, but it does not display any picture/video on the monitor or TV. This could be due to a problem with the outputs on the Xbox ONE, a faulty cable, a setting, or an internal hardware problem.
Xbox ONE No Video Help

Boot Screen

My Xbox ONE is Stuck on the Green Screen!

Troubleshooting the Xbox ONE Boot/Startup
If you power on your Xbox ONE console and it does not boot past the green Xbox ONE boot screen, you may be experiencing the Green Screen of Death. This could indicate you have an issue with either firmware or internal hardware. See our Xbox ONE Green Screen Help Guide.
Xbox ONE Green Screen Help

Black Screen

My Xbox ONE is Stuck on a Black Screen!

Troubleshooting the Xbox ONE Boot/Startup
If you power on your Xbox ONE console and it seems to be stuck on a black/blank screen, OR it boots to the green boot screen then to a black/blank screen you may be experiencing the Black Screen of Death. This could indicate you have an issue with either firmware or internal hardware. See our Xbox ONE Black Screen Help Guide.
Xbox ONE Black Screen Help

No Power

My Xbox ONE is Not Turning On!

Troubleshooting a power problem on your Xbox ONE.
If you push the power button on your Xbox ONE console but it does not respond, OR it powers on momentarily and then back off again there may be a problem with the power supply; a connection, or the console itself.
Xbox ONE No Power Help