Xbox ONE Troubleshooting
Troubleshooting Some Common Xbox ONE Problems
On this page you will find several common problems. Each problem is accompanied by a brief explanation of the problem followed by troubleshooting steps--the same used by our expert technicians! We recommend using this troubleshooting hierarchy to help narrow out simple solutions BEFORE purchasing one of our repair services.
Popular Symptoms
**All of the following scenarios we have experienced first hand, and we have posted the troubleshooting steps we took to find a solution.
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Xbox ONE Disc Drive Problems
Troubleshooting problems with the internal Blu-Ray Disc Drive.
If you are having trouble with your Xbox ONE not accepting discs, not reading discs (any type), or your Xbox ONE displays some sort of disc error this could be caused from an internal hardware problem. Check our Xbox ONE Disc Drive Troubleshooting Guide for a possible solution.
- Drive will not accept/eject discs
- Drive will not read discs (any type)
- Disc read errors on screen
Xbox ONE System Error
Troubleshooting a system error on your Xbox ONE.
If you power your Xbox ONE on, and it displays a System Error on the screen it could have a problem with the firmware, or possibly have an internal hardware problem. Check our Xbox ONE System Error Troubleshooting Guide for a possible solution.
- Powers on OK
- Lights & Sound OK
- Displays a System Error on the screen
Xbox ONE Stuck on the Green Screen
Troubleshooting the Xbox ONE Boot/Startup.
If you power on your Xbox ONE console and it does not boot past the green Xbox ONE boot screen, you may be experiencing the Green Screen of Death. This could indicate you have an issue with either firmware or internal hardware. See our Xbox ONE Green Screen Help Guide.
- Powers on OK
- Lights & Sound OK
- Displays Green Boot Screen
- Will not boot past the green screen
Want to get back to gaming fast?
Let us handle the troubleshooting and Repair. With our Xbox ONE Repair Service you pay one low price no matter what the problem is! Get Your System Fixed, and GET BACK TO GAMING!
Xbox ONE Stuck on the Black/Blank Screen
Troubleshooting the Xbox ONE Boot/Startup.
If you power on your Xbox ONE and it seems to be stuck on a black/blank screen, OR it boots to the green boot screen then to a black/blank screen you may be experiencing the Black Screen of Death. This could indicate you have an issue with either firmware or internal hardware. See our Xbox ONE Black Screen Help Guide.- Powers on OK
- Lights & Sound OK
- May Display Green Boot Screen
- Will not boot past black/blank screen
Hang On There!
This page is currently being created. Please keep checking back as we continue to add more troubleshooting content.